FREQUENTLY ASKED QUESTIONS
I would like to exchange the suit as I selected the wrong size. Can I do it? Within how many days can I do that?
You certainly can. If the required size is not available, we make a refund. The refund term is 30 days, and refund is made provided that the returned item retains a marketable condition.
How to buy a product in your online shop?
You can call 8 (495) 973-52-83 or write e-mail to firstname.lastname@example.org, and you will get our assistance.
The boots I bought turned out faulted. Do you provide warranties for your products?
Yes, the warranty is validated within thirty (30) days of the original purchase.
I have lost the receipt. What should I do if I decide to replace the product?
In such cases, the warranty liability is fully preserved.
How prompt is delivery of an item?
As a rule we deliver next day after placing the order.
I’ve bought a gift that did not suit. Can I return it?
Yes, you can. Please come to the shop. If you paid C.O.D, write to us: email@example.com
I’ve bought a suit in your shop and paid the delivery. Now I’d like to exchange it for another colour. Shall I pay the delivery again?
Yes, you will have to pay it yourself, as we have already fulfilled our obligations. We do not pay the delivery of the products subjected to warranty replacement.
Are the prices in on- and off-line shops the same?
Yes, and we constantly keep track of prices on the web-site. If the price in the offline shop is different, we prioritize a lower price.
I’ve ordered boots by C.O.D. The pair I received looks very different from what I saw on the web-site. Can I return the boots?
Yes, you can. This happens, though rather seldom. And if we receive a complaint about discrepancy between a picture and a product, we replace the picture within a few days.
This section gets updated as new questions arise.
If you have not found the answer to your question, write to us: firstname.lastname@example.org
We can not guarantee an immediate response - sometimes it takes time to examine the issue. However, we will reply anyway.
It is important for us to provide you with good service!