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Purchase Return and Replacement Policy of the online store «»

If you want to return or replace your purchase please notify us by e-mail specifying your name, last name, the name of the item to be returned or replaced, the reason and the order number if possible. You will receive a shop manager’s reply with detailed guidelines on the return regulations valid for the «» online store.

General Provisions for Purchase Return or Replacement

What you can return:

  • An item of the wrong size
  • An item that did not meet your expectations
  • An item of inadequate quality

Purchase Return Conditions

  • Goods are defined as returnable if they have not been in use and are in a marketable state
  • A customer should send a returned item in a parcel including declared value which corresponds the price of the returned item
  • Parcels sent by C.O.D. are not received
  • Upon receiving the parcel and estimating the state of the returned item «»  transfers funds to the customer or replaces the item
  • «» urges customers who have no possibility to try on an item of clothing before paying the order to use the site function called “Select the size”. It protects customers from choosing the wrong size.  A customer who had specified his/her measurements and received the wrong size is entitled to return or replace his/her purchase. In this case shipping is paid by the store
  • If a customer selected the size on his/her own without using the “Select the size” function, it is the customer who is responsible for any error regarding the size. In this case, the customer may do return or replacement. However, shipping is paid by the customer.

Please contact us by phone or e-mail, if you have any questions.